Social Media Inbox: Manage Comments, DMs & Reviews

Unified inbox for comments, direct messages, and reviews across all your social media platforms. Reply to your audience from one place via dashboard or API.

Get Inbox Access View API Docs

Comments on 10+ platforms · DMs for Instagram & Telegram · Reviews on Facebook & Google · Starting at $10/month

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Inbox Add-On Required

Inbox features require an add-on subscription. Pricing starts at $10/month for Build plan and scales with your subscription tier.

Key Features

Unified Comment Management

View and reply to comments from YouTube, Instagram, Facebook, LinkedIn, Threads, TikTok, Reddit, Bluesky, and Telegram in one place.

Direct Messages

Manage Instagram DMs and Telegram messages. View conversations, reply to customers, and never miss a message. More platforms coming soon.

Review Management

Monitor and respond to Facebook page reviews and Google Business Profile reviews. Build your reputation by engaging with customer feedback.

Comment Moderation

Hide, unhide, or delete comments. Like comments to boost engagement. Available moderation actions vary by platform API capabilities.

Full API Access

Automate your inbox management with our REST API. Build custom integrations, chatbots, or connect to your CRM system.

Real-Time Webhooks

Get instant notifications when new comments or messages arrive. Instagram DMs are delivered via webhooks in real-time.

How Inbox Works

Enable Inbox Add-On

Add the Inbox feature to your subscription from the billing settings. Pricing is based on your plan tier.

Connect Accounts with Permissions

Reconnect your social accounts to grant inbox permissions. Some platforms require additional scopes for comments and DMs.

Manage Your Inbox

Use the dashboard Inbox tab or API endpoints to view comments, reply to messages, and manage reviews across all platforms.

Why Use Social Media Inbox

Save Hours Every Day

Stop switching between 10 different apps. Manage all your social engagement from one unified inbox.

Never Miss a Comment

All comments and messages in one place. Real-time webhooks ensure you see new messages instantly.

Build Your Reputation

Respond to reviews quickly and professionally. Engaged businesses get better reviews and more customers.

Automate Responses

Use our API to build auto-responses, chatbots, or integrate with your existing customer support tools.

Code Examples

Get Post Comments

Fetch comments for a specific post

curl -X GET "https://getlate.dev/api/v1/inbox/comments/POST_ID?accountId=ACCOUNT_ID" \
  -H "Authorization: Bearer YOUR_API_KEY"

# Response:
{
  "status": "success",
  "comments": [
    {
      "id": "comment_123",
      "message": "Great post!",
      "from": {"id": "user_123", "name": "John Doe", "picture": "..."},
      "createdTime": "2024-12-25T10:00:00Z",
      "likeCount": 5,
      "replyCount": 2
    }
  ],
  "pagination": {"hasMore": true, "cursor": "..."}
}

Reply to a Comment

Post a reply to a comment

curl -X POST "https://getlate.dev/api/v1/inbox/comments/POST_ID" \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "accountId": "ACCOUNT_ID",
    "commentId": "COMMENT_ID",
    "message": "Thanks for your feedback!"
  }'

Reply to a Review

Respond to a Google Business or Facebook review

curl -X POST "https://getlate.dev/api/v1/inbox/reviews/REVIEW_ID/reply" \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "accountId": "ACCOUNT_ID",
    "message": "Thank you for your kind review! We appreciate your business."
  }'

View Full API Documentation

Platform Support

Inbox features available by platform

YouTube

Instagram

Facebook

Threads

TikTok

Bluesky

Google Business

Frequently Asked Questions

How much does Inbox cost?

Inbox is an add-on that works with any paid plan. Pricing starts at $10/month for Build, $50/month for Accelerate, and $1,000/month for Unlimited. Yearly billing saves 30%.

Which platforms support comments?

Comments are supported on YouTube, Instagram, Facebook, LinkedIn (organization posts), Threads, TikTok (write-only), Reddit, Bluesky, and Telegram channels.

Which platforms support DMs?

Currently, Instagram DMs and Telegram messages are supported. Twitter/X DMs require paid API access which we don't currently support.

Can I manage reviews?

Yes! You can view and reply to Facebook page reviews and Google Business Profile reviews. Reply to customer feedback to improve your reputation.

Do I need to reconnect my accounts?

Some platforms require additional OAuth scopes for inbox features. You may need to reconnect accounts to grant comment and message permissions.

Why can't I read TikTok comments?

TikTok's API only allows posting comments, not reading them. You can reply to and delete your own comments, but fetching all comments is not supported by their API.

How do webhooks work?

Configure a webhook URL in your account settings. We'll POST new Instagram DMs and comment notifications to your endpoint in real-time.

Are there API rate limits?

Our API follows each platform's rate limits. We handle throttling automatically. Typical usage patterns are well within limits.

Start Managing Your Social Inbox

Comments, DMs, and reviews in one place

Enable Inbox Add-On View API Documentation →